Return & Refund Policy
We aim to provide clear and fair return and refund terms for all orders. Please review the following policy before placing an order.
Order Type
Our products are supplied for private label, sample orders, and customized projects. Order conditions may vary depending on customization level and product type.
Return Eligibility
Returns may be accepted under the following conditions:
- Item received is damaged or defective
- Incorrect item received compared to confirmed order details
To request a return, customers must contact us within 3 days of delivery and provide clear photos or videos showing the issue.
Non-Returnable Conditions
- Custom logo or personalized orders
- Products that have been used, worn, or modified
- Minor differences in color, finishing, or packaging
- Orders delayed due to customs or logistics conditions
Refund Policy
Refunds may be issued after reviewing the issue and confirming eligibility.
- Full refund: for confirmed defective or incorrect items
- Partial refund: for minor issues where the product is still usable
Refunds will be processed through the original payment method where applicable.
Return Shipping
Return shipping arrangements will be discussed after approval. In some cases, return shipping costs may be shared or waived depending on the situation.
Order Cancellation
Orders may be cancelled before production or shipping begins. Once production has started or items have been shipped, cancellation may not be possible.
Contact for Support
If you have any issues with your order, please contact us with your order details.
Email: support@nexotime.shop
Phone / WhatsApp: +86 134 1234 5440