Shipping Policy

Order Processing Time

Standard sample orders are usually processed within 3–7 business days after confirmation. Customized orders may require additional time depending on logo placement, packaging requirements, and product availability.

Sample & Production Lead Time

• Sample Orders: Usually 7–15 business days after details are confirmed.
• Small Batch Orders: Timeline depends on quantity and customization level.
• Bulk Production: Production schedule will be confirmed before payment and order processing.

International Shipping

We ship to most international destinations through reliable logistics partners. Delivery time may vary depending on destination country, customs clearance, local carrier handling, and seasonal shipping conditions.

Estimated international delivery time is usually 7–20 business days after dispatch.

Tracking Information

Once an order has been dispatched, tracking information will be provided when available. Tracking updates may take 24–72 hours to appear after the parcel is handed over to the logistics provider.

Shipping Cost

Shipping cost depends on destination, order quantity, package weight, and selected shipping method. Final shipping cost will be confirmed during quotation or order confirmation.

Customs & Import Duties

International orders may be subject to customs inspection, import duties, taxes, or local handling fees. These charges are determined by the destination country and are the responsibility of the buyer unless otherwise agreed in writing.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If an address is incomplete or incorrect, shipment may be delayed or returned. Please contact us as soon as possible if you need to update your shipping information before dispatch.

Lost or Delayed Packages

If a package is significantly delayed, we will assist with logistics follow-up where possible. Delivery delays caused by customs clearance, local carrier issues, weather, holidays, or incorrect address information are outside our direct control.

Need Help?

For shipping questions or order status updates, please contact us with your order details.

Email: support@nexotime.shop

Phone / WhatsApp: +86 134 1234 5440